Refund and Cancellation Policy

Refund & Cancellation Policy

Subscription Plans

• Cancellation: You may cancel your subscription at any time from your Dashboard. Your access continues until the end of the current billing period.
• Refunds: Full refunds are available within 48 hours of subscription purchase, provided no tenders have been unlocked during that period.
• Partial Refunds: After the 48-hour window, no partial refunds are issued for the remaining subscription period.

Single Tender Purchases

• Once a tender's full details have been viewed, the purchase is non-refundable.
• If a tender is found to contain significantly inaccurate or outdated information, contact support for a review and possible credit.

Failed Payments

• If you were charged but the tender was not unlocked, contact support with your payment reference number.
• M-Pesa and PawaPay transactions are verified automatically. If a technical issue prevented access, we will resolve it promptly.

Account Credits

In some cases, we may issue account credits instead of monetary refunds. Credits can be used toward future tender purchases or subscription renewals.

How to Request a Refund

Contact support via the Contact page with your payment reference, date, and reason for the request. We aim to respond within 24???48 business hours.