How to Contact Support

Contacting Support

Support Ticket System

The fastest way to get help is through our support ticket system:

1. Navigate to the Contact page
2. Fill in your name, email, subject, and a detailed description of your issue
3. Submit the form ??? a support ticket will be created automatically
4. You'll receive a confirmation and our team will respond via email

What to Include in Your Request

• Account email ??? so we can locate your account
• Payment references ??? for billing issues (M-Pesa confirmation code, transaction ID)
• Screenshots ??? if you're experiencing a visual or technical issue
• Steps to reproduce ??? describe exactly what you did when the problem occurred

Response Times

• General inquiries: Within 24???48 business hours
• Billing/payment issues: Within 24 hours
• Account access problems: Prioritized for same-day response

Self-Service Options

Before contacting support, check if your question is answered in our Knowledge Base articles or the FAQ section. Many common issues like password resets, currency changes, and subscription management can be resolved directly from your dashboard.