How to Contact Support

Contacting Support

Get In Touch Instantly

The quickest ways to reach us are on the Contact page:

• Email form — fill in the contact form and we will reply to your email address.
• WhatsApp — tap the WhatsApp card to start a chat with our support team.
• Call us — tap the Call Us card to dial our support line directly from your phone.

Support Ticket System

The contact form on the Contact page is the fastest way to get help via email:

1. Navigate to the Contact page
2. Fill in your name, email, subject, and a detailed description of your issue
3. Submit the form — a support ticket will be created automatically
4. You will receive a confirmation and our team will respond via email

What to Include in Your Request

• Account email — so we can locate your account
• Payment references — for billing issues (M-Pesa confirmation code, transaction ID)
• Screenshots — if you are experiencing a visual or technical issue
• Steps to reproduce — describe exactly what you did when the problem occurred

Response Times

• General inquiries: Within 24-48 business hours
• Billing/payment issues: Within 24 hours
• Account access problems: Prioritized for same-day response
• WhatsApp and phone: During support hours (Mon-Fri, 8am-6pm EAT)

Self-Service Options

Before contacting support, check if your question is answered in our Knowledge Base articles or the FAQ section. Many common issues like password resets, currency changes, and subscription management can be resolved directly from your dashboard.